FAQ

We’re confident you’ll enjoy our LumiCalm solutions, but if they don’t meet your expectations, you have 30 days from the delivery date to open and try it. If you're not satisfied, you can request a refund.

Just send an email to the Truvani team at hello@lumicalm.com with "REFUND REQUEST" in the subject line, and we’ll guide you through the process.

PLEASE NOTE: This guarantee is only valid for first-time purchases of each specific product and is limited to one of each item per customer.

We strive to ensure your products reach you safely and promptly. However, once we hand your package to our shipping partners, it is beyond our control. Please be aware that while we always aim for quick delivery [we ship from the US], certain factors may cause delays.

Typically, orders are processed within 24-48 hours.

Orders within the US generally take 3-7 business days to arrive

If your order takes longer, please contact us at hello@lumicalm.com, and our team will gladly check the latest status for you.

Our products are dietary supplements, not medications, so FDA approval is not required.

However, all our products are made in FDA-registered facilities in the USA and adhere to strict quality control standards.

Please inform us about the damage, and we'll send you a replacement. If one of your bottles is damaged, we recommend disposing of the capsules as a precaution.

We will email you the tracking information as soon as your order ships.

You can then monitor the progress of your shipment.

If you believe your order is lost, please email us at hello@lumicalm.com, and we'll send you a replacement as soon as possible.

If the tracking indicates that your order has been delivered but you can't find it, check with a neighbor or around your mailbox. If it’s still missing, contact us, and we’ll assist you right away.

LumiCalm products are designed for adults aged 18 and older. They're not suitable for children or adolescents.

If you are currently on any medications or supplements, it’s best to consult with a healthcare professional before taking LumiCalm products to prevent any potential interactions.